This policy applies to the KBNC Cloud Edge website, customer accounts, orders and related services. Service-specific proposals, invoices and signed agreements form part of the applicable terms.
1. Purpose and scope
This Acceptable Use Policy protects customers, networks, suppliers and the public. It applies to hosting, servers, email, domains, storage, websites, applications and every system accessed through a KBNC service.
2. Lawful use
Services may not be used for fraud, unlawful trade, harassment, threats, exploitation, infringement, deceptive impersonation, unauthorised surveillance or content prohibited by applicable law. Customers remain responsible for users, scripts, applications and content operating through their account.
3. Security abuse
Malware, ransomware, credential theft, phishing, scanning without authorisation, botnets, denial-of-service activity, cryptojacking, exploitation, evasion of access controls and distribution of malicious code are prohibited. Security testing requires written authorisation defining target, method and time window.
4. Messaging and network conduct
Unsolicited bulk email, purchased mailing lists, forged headers, abusive automation and activity that damages sender reputation are prohibited. Excessive CPU, memory, storage, I/O, bandwidth or connection use may be restricted where it affects platform stability or other customers.
5. Investigation and response
KBNC may preserve logs, isolate workloads, throttle resources, suspend access or remove clearly harmful material where reasonably necessary to protect systems or comply with a valid legal request. Where practical, the customer will be notified and given an opportunity to remedy the issue.
6. Reporting abuse
Reports should include the affected domain, IP address, timestamp, evidence and contact information. Good-faith reports may be sent to support@kbnccloudedge.com. Repeated or serious violations can result in termination without refund for committed or consumed resources.
Contact information
Email: support@kbnccloudedge.com · Phone: +91 11 6931 2071 · Offices: Delhi, Bangalore and Kolkata.